Terms and conditions

Terms and Conditions

Tralent Online Gaming Services Co. LLC

Effective Date: From Subscription Date

We operate the website: https://www.tralent.com and the platform: https://app.tralent.com/ (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). You can contact us by email at compliance@tralent.com.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. You are responsible for ensuring that your use of the Services complies with all applicable local laws and regulations. Tralent is not liable for any violations of local laws by users.

1 Introduction

This Agreement establishes the terms and conditions ("Terms") under which users ("User" or "Subscriber") can access and use the services provided by Tralent, an e-sports platform for simulated trading tournaments, owned and operated by Tralent Online Gaming Services Co. LLC ("the Company"). The platform operates in full compliance with the regulations of Dubai and holds a license from the Ministry of Economy and Tourism of Dubai under license nr. 1389837

1.1 Account Registration and Access

1.1.1 Free Registration:

The User can register for free on the platform. Registration is required to participate in any trading tournament or access other services offered.

After registration, each user will be assigned a unique wallet with a numeric identifier, and its value will be denominated in USD (United States Dollars).

1.1.2 User's Obligations During Registration

The User must provide accurate and truthful information during registration, including their full name, email address, nationality, phone number, and nickname. Any misrepresentation may result in account suspension or termination. Nicknames deemed offensive or inappropriate will result in the denial of account registration.

1.1.3 KYC Verification (Know Your Customer)

Verification of each client's identity is an additional step that can be performed at any time from the profile page, and is in any case a necessary step for the users to withdraw money from their Tralent wallet, in order to comply with applicable regulatory requirements.

Tralent employs Veriff, a third-party service provider, to conduct identity verification (ID) and proof of address (POA) checks. The proof of address document provided must be dated within the last six months. By proceeding with our services, you acknowledge and consent to the collection, processing, and verification of your personal data by Veriff for the purpose of verifying your identity and address. All such data processing will be subject to Veriff’s terms and privacy policy, available on their website.

1.1.4 Personal Account and Data Access

To access their personal area, users must log in using their registered email and password. Once logged in, users can view and manage all their data, including deposits, withdrawals, tournaments they have participated in, reports, and other relevant information. Additionally, users have the ability to modify their account settings, including viewing tournament statistics related to their participation. Access to the personal area will only be granted through the correct combination of the registered email and password.

Users are solely responsible for maintaining the confidentiality of their login credentials (email and password) and for all activities that occur under their account.

2 Subscription Services and Tournament Participation

2.1 Description of Services

Tralent is an e-sport tournaments platform that organizes simulated trading tournaments, featuring various formats where traders compete in an environment utilizing real market data to simulate trading operations. Participants can enter these tournaments by paying an entry fee, which contributes to the total prize pool after deducting Tralent's commission on each entry fee. The only risk for traders is the initial entry fee, allowing them to experience realistic trading conditions without exposure to actual market losses.

Our Trading Tournaments are designed to bring together traders of all experience levels. You will compete in live trading competitions that challenge your skills, creativity, and strategy. As an e-sport platform, Tralent fosters a competitive and engaging environment, where trading competitions are treated with the same spirit as traditional e-sports tournaments, promoting growth, learning, and continuous improvement for all participants.

The platform offers trading tournaments that are simulated and divided by financial markets (Forex, US Stock, and Crypto) and tournament duration.

2.1.1 Free Tournaments

Free tournaments are distinctly separated from real-money tournaments within a dedicated section in the platform. No entry fees are required, and there are no monetary prizes associated with these tournaments, in contrast to real-money competitions.
Free tournaments are generated hourly for the Forex market, and participants can register for tournaments occurring within the next 10 hours. Participation in Free tournaments does not contribute to any scoring for the Talent Score (see subsection 3.6.2).
Tralent provides this feature as a training tool, designed to help users learn how to navigate and utilize the platform effectively.

2.1.2 Participation Fees

Registration on the platform is free, but in order to participate in tournaments, the User must pay an entry fee. The fees vary based on the type of market and tournament duration:

Forex H1 (Hourly): $20, $50
US Stock H1 (Hourly): $50, $100
Forex H4 (Every 4 Hours): $20, $50, $100
US Stock H4 (Every 4 Hours): $50, $100
Forex Daily: $50, $100, $500
US Stock Daily: $50, $100, $500
Forex Weekly: $100, $200, $500
US Stock Weekly: $100, $200, $500

2.1.3 Participation Requirements

The minimum number of participants for each tournament is 2, and the maximum is 10,000.
If the tournament does not reach the minimum required participants:

For paid tournaments, the sole registrant’s entry fee will be refunded to their wallet.
For free tournaments, the tournament will simply not take place.

2.1.4 Tournament Duration:

Forex H1 (Hourly): Tournaments start every hour from 08:00 CET to 22:00 CET. Times: 08:00-09:00 | 09:00-10:00 | 10:00-11:00 | 11:00-12:00 | 12:00-13:00 | 13:00-14:00 | 14:00-15:00 | 15:00-16:00 | 16:00-17:00 | 17:00-18:00 | 18:00-19:00 | 19:00-20:00 | 20:00- 21:00 | 21:00-22:00
Forex H4 (Every 4 Hours): Tournaments start every four hours from 04:00 CET to 16:00 CET. Times: 04:00-08:00 | 08:00-12:00 | 12:00-16:00 | 16:00-20:00
Forex Daily: Tournaments start every day from 00:00 CET to 22:50 CET.
Forex Weekly: Tournaments start every Monday from 00:00 CET to Friday at 22:50 CET.
US Stock H1 (Hourly): Tournaments start every hour from 15:30 CET to 21:30 CET.
Times: 15:30-16:30 | 16:30-17:30 | 17:30-18:30 | 18:30-19:30 | 19:30-20:30 | 20:30-21:30
US Stock H4 (Every 4 Hours): Tournaments start every four hours from 15:30 CET to 22:00 CET. Times: 15:30-18:30 | 18:30-22:00
US Stock Daily: Tournaments start every day from 15:30 CET to 22:00 CET.
US Stock Weekly: Tournaments start every Monday from 15:30 CET to Friday at 22:00 CET.

2.1.5 Freedom to Create Tournaments

Tralent reserves the full freedom to create tournaments of any kind, defining their duration, participation fees, and relevant markets without any limitations.

2.1.6 Financial assets available for simulated trading

The list of assets on which simulated operations can be carried out within Tralent is available at the following link, divided by the relevant market. https://tralent.com/tournaments/

2.2 Acceptance of Terms

By registering on the platform via the Join button, users acknowledge that they have read, understood, and fully accepted the platform’s Terms and Conditions, including those related to the participation, creation, and management of tournaments defined by Tralent. It is the sole responsibility of the user to carefully review these terms before proceeding with the registration.

2.3 Prize Pool Distribution

The prize pool is comprised of the total entry fees from all participants, minus a 17% fee retained by Tralent. It is then distributed at the end of the tournament, based on the ranking position achieved by each participant, according to the table format on this page: https://tralent.com/trading-tournaments-prize-distribution/

3 How the platform works

3.1 Platform sections

The operational platform is divided into the following sections:

Watchlist: Displays the list of all available financial instruments.
Charts: Shows the chart for the selected financial instrument.
Order Mask: A section dedicated to placing market, pending, take profit, and stop loss orders.
My Orders: A summary section showing active, pending, and closed orders.
Ranking: Displays the current tournament leaderboard.

Users can view all available financial instruments in the “Watchlist” section. Clicking on an instrument will open the corresponding Chart.

Trades can be placed via the Order Mask, where users can set take profit and stop loss levels and choose between market or pending orders.

3.1.1 Watchlist

This section shows the complete list of financial instruments available for simulated trading. Under the “Symbol” column, the instrument’s name is shown, and the “Bid” and “Ask” columns display the real-time prices.

3.1.2 Charts

This section displays charts for the selected financial instrument from the watchlist. Users can customize the chart display to suit their preferences.

3.1.3 Order Mask

After selecting a financial instrument from the watchlist, the platform will automatically open the corresponding chart. By default, the standard Order Mask for placing market orders is displayed. Users can also set stop loss and take profit levels and adjust the desired quantity. Users can switch to pending orders (e.g., Buy Limit, Sell Limit, Buy Stop, and Sell Stop) by toggling the top-right button.

3.1.4 My Orders

This section shows all trade details and is divided into the following tabs:

Active: Displays all ongoing trades, showing “Open at,” “Open Mode,” “Symbol,” “Current Price,” “Quantity,” “Open Price,” “Take Profit,” “Stop Loss,” and “Profit.”
Pending: Displays all pending orders yet to be executed.
Closed: Displays all manually closed positions or those closed due to take profit or stop loss triggers. Users can close or modify orders directly from this section.

3.1.5 Ranking and Prize Pool Distribution

This section shows the real-time ranking of the ongoing tournament. Updates occur in real time, automatically adjusting participants' positions and the associated prize pool.

3.2 Order Types

Orders can be categorized into:

Market Orders: LONG (BUY) and SHORT (SELL). BUY orders are executed at the Ask price and closed at the Bid price, while SELL orders are executed at the Bid price and closed at the Ask price.
Pending Orders: Includes Buy Limit, Sell Limit, Buy Stop, and Sell Stop orders. These pending orders follow the same logic as regular BUY and SELL orders in terms of execution and take profit/stop loss.
Stop Loss Order: This tool limits potential losses by triggering a trade once a predefined price level is reached.
Take Profit Order: This tool locks in profits by triggering a trade when a predefined price level is reached.

3.3 Execution Rules (Best Execution)

Best execution ensures that simulate orders are executed under the best possible conditions, considering price, cost, speed, and execution probability. All orders placed on the Tralent platform are executed at the first available best price.

3.4 Trades: Profit and Loss Calculation

The formula for determining the percentage of Profit and Loss (P&L) for individual trades is as follows:

BUY: ((Current Price / Open Price) - 1) * 100 * Quantity
SELL: (((Current Price / Open Price) - 1) * -1) * 100 * Quantity

3.5 Quantity (QTY)

The platform provides the “Quantity” variable, which is the maximum number of trades each trader can hold open simultaneously within a tournament.

All participants in a given tournament have the same number of Quantities available.

The Quantity variable ensures that all participants in a tournament compete on the same level and with the same probability of winning.

At the operational level, the user can also use the Quantity variable to leverage trades, as it acts as a multiplier applied to the Profit/Loss formula (see subsection 3.4).

A minimum quantity of 1 is mandatory for each trade. At the start of each tournament, all participants are given the same balance of available quantities.

These quantities can be used to open one or more trades with different weights, allowing for risk management based on strategy. The Quantity amount used is returned once a trade is closed and is reusable.

Quantities are assigned as follows:

H1 and H4 Tournaments: Max 10
D1 and W1 Tournaments: Max 20

3.6 Ranking

The total P&L%, calculated as the sum of all individual trades, determines the user's position in the leaderboard. In each tournament, the leaderboard is always active and updates every 10 seconds.

The user may view, in real time, by clicking on the usernames in the leaderboard, all ongoing and closed trades of other participating traders

3.6.1 Ranking - Special Cases

For ranking purposes, a competitor who does not make any trades and records a 0% Profit/Loss (P/L) is still considered an active user.

In the event of a tie in performance between two or more competitors, the prize for the ranking position reached will be pooled and evenly divided among the tied competitors.

Example 1: If 1st and 2nd place achieve the same percentage, the prize pool for 1st and 2nd place will be added together and divided by 2.
Example 2: If the tournament rewards up to 10th place but ranks 9th, 10th, 11th, and 12th all achieve the same %, the prize pool for 9th and 10th places will be combined and divided by 4.

3.6.2 Global Ranking - Tralent Score (T-Score)

In each tournament, participants are awarded points based on their ranking at the end of the tournament. These points accumulate over time to form each user's Tralent Score or T-Score. The total number of points for a tournament is determined by the number of participants, where each participant equals 1 point. For example, if there are 100 participants, the total points available for that tournament will be 100. At the end of the tournament, the total points will be distributed among the participants according to the same percentage distribution used for the prize pool (see subsection 2.3). The type of tournament or the entry fee does not affect the point distribution.

Example: 10 participants = 10 points

If there is a tie among the top 3 participants, points will be distributed as follows:

1st place = 50% -> TRALENT SCORE = 50% of 10 points = 5
2nd place =30% -> TRALENT SCORE = 30% of 10 points = 3
3rd place = 20% -> TRALENT SCORE = 20% of 10 points = 2

The same rule for handling ties also applies to the distribution of Tralent Score points.

3.7 Statistics and Performance Indicators

3.7.1 Access to Statistics

The user can access statistics related to their performance in various trading tournaments they have participated in through their personal dashboard. Please note that Free Tournaments do not contribute to the statistics.

3.7.2 Accuracy of Statistics

The provided statistics are based on historical data and may contain inaccuracies or errors. We do not guarantee the accuracy or completeness of the data.

3.7.3 Limitation of Liability

The platform will not be held liable for any damages arising from the use of the provided statistics, which are for informational purposes only and do not constitute future predictions.

3.7.4 Modifications and Updates

Statistics may be updated or modified at any time, without notice.

4 Payments and Fees

4.1 Subscription Cost:

Registration is free, but to participate in tournaments, users must deposit funds into their unique wallet on the platform. Each wallet is assigned to the user after successful registration and verification. There are no recurring subscription costs, but the deposited funds are required to participate in the tournaments. A platform service charge of 17% will be applied to the tournament participation fees.

4.2 Billing Cycle:

Users can top up their wallet at any time to participate in upcoming tournaments. All winnings from tournaments are automatically and immediately credited back to the same wallet at the conclusion of each tournament. The wallet assigned to each user is unique and remains linked to their account for all transactions.

4.3 Refunds and Cancellations

The platform follows a no-refund policy. All deposits made to participate in tournaments are final and non-refundable unless participation cancels at least 5 minutes before the tournament begins. In that case, the entry fee will be credited back to the user's wallet.

4.4 Deposit methods

4.4.1 Cryptocurrency

Tralent accepts cryptocurrency payments facilitated by a third-party, regulated crypto gateway provider based in Europe. This provider operates independently of Tralent and manages the acceptance of various cryptocurrencies. Payments made in any cryptocurrency supported by this provider will be converted into USD for processing purposes. The minimum cryptocurrency deposit amount is 1 USDT.

4.4.2 Bank wire

Deposits in Tralent can be made via bank transfer in the following currencies: AED, EUR, USD.

When choosing the bank wire method, a window with all the information about the bank account to which the money is to be sent will appear on the screen based on the selected currency.

Processing time is 2-5 days. Any costs will only be those imposed by your bank.

4.5 Withdrawals

Withdrawals are currently only available in Crypto, not via wire transfer.

Users must withdraw funds from their wallet in USDT on the TRON network.

To request a withdrawal, you must sign a pre-filled self-certification form provided by Tralent. The completed form should be sent by email to support@tralent.com for approval.

4.5.1 Withdrawal times

All withdrawal requests are reviewed and authorized by Tralent to ensure the security of all users. The maximum time for processing withdrawal requests is 5 business days.

4.6 Fees and Charges

4.6.1 Deposit and Conversion Fees

Cryptocurrency deposits fee: the cryptocurrency payments provider applies a fixed 0.8% fee on all cryptocurrency deposits: the amount of the fee varies and is shown when choosing the amount to be deposited.
All remaining costs due to network fees are clearly shown during the deposit process. These costs will be charged directly to the user by the provider and are the sole responsibility of the user.
Bank wire deposits fee: If the transfer is in USD, there will be no conversion fee, as the Tralent wallet and the entire platform are denominated in USD.
If deposits are made in AED or EUR, they will be converted into USD according to the exchange rate at the time the deposit arrives in the associated Tralent bank account.

4.6.2 Withdrawal Fees

A fixed fee of 5 USDT will be charged to the user for each withdrawal. In the event that a user does not successfully complete the KYC process (see subsection 1.1.3) whether due to age restrictions, insufficient proof of address, AML Anti-Money Laundry, or any other related reasons, Withdrawal will not be initiated or authorized. Tralent platform is not liable for any players who do not successfully complete the KYC process and cannot proceed with their withdrawals.

4.7 Maximum Refund

In the event of platform malfunctions, whether internal or external, Tralent will refund only the entry fee paid by the user, regardless of the stage of the tournament when the issue occurs. This includes cases where a tournament is interrupted before completion.

Tralent reserves the sole discretion to decide whether a refund will be issued. The refund will be limited to the entry fee only, and no other amounts or fees (including service fees, transaction fees, or additional costs) will be refunded.

4.7.1 Limitations

No refunds will be issued for position losses, unachieved results, or any other circumstances that may arise due to malfunctions.

4.7.2 Refund Request or Malfunction Reporting

Refund requests or reports of malfunctions can be submitted either through the platform in the Support section or by emailing support@tralent.com. Refunds will be processed within 90 days of approval of the request, if applicable.

4.8 Bonus and Promotions

All bonuses, promotional offers, and their applicable terms, both current and future, are governed by these Terms and Conditions. By accepting these Terms, the user agrees to automatically adhere to the rules applicable to any bonuses made available by our platform, unless otherwise specified in dedicated communications. Details of promotions will be communicated via email or other official channels of the platform. We encourage users to regularly review these communications to stay informed about available offers.

5 Account Deletion and Account Suspension

5.1 Account Deletion

Users have the right to delete their account at any time by accessing the "Settings" section of their profile or by contacting our support team at compliance@tralent.com. Deleting an account will result in the permanent loss of access to tournaments, gameplay data, and any unused funds in the wallet.

Account deletion requests will be processed within 30 days, and any personal data associated with the account will be deleted in accordance with our Privacy Policy. However, certain data may be retained to comply with legal or regulatory obligations.
In the event of a violation of the Terms, we reserve the right to suspend or delay the deletion of the account until the issue is resolved.

5.2 Account Suspension

We reserve the right to suspend user accounts at our sole discretion in the following situations:

Violation of Terms: If a user is found to be in violation of our Terms and Conditions.
Suspicious Activity: If there is suspicious behavior or unauthorized use of the platform.
Ongoing Investigations: If an account is under investigation for potential abuse or fraud.
Unsportsmanlike Conduct: If a user engages in behavior deemed unsportsmanlike, including but not limited to attempting to form agreements with other players or collaborating in any manner that undermines the integrity of the tournament. All players are expected to compete individually, and any attempt to strategize with others may result in suspension.
Compliance: The user may be suspended if reports are received from compliance regarding AML (Anti-Money Laundering) or other legal matters.
Violation of Copy Trading Rules: Traders are strictly prohibited from reverse copy trading another trader or copying a trader's operations with the intent to stay ahead or gain an unfair advantage. If caught doing this, the user will be removed from the competition and will forfeit their prize without exception.

During the suspension, the user will not be able to participate in tournaments but will retain access to their funds in the wallet. The suspension will remain in place until the issue is resolved, and Tralent reserves the right to determine whether to reinstate or terminate the account following the investigation. It is not guaranteed that the account will be reactivated.

5.3 Reactivation Timeline

We reserve the right to suspend user accounts at our sole discretion in the following situations:
Tralent will aim to complete the investigation and communicate the status of the account within 30 days from the date of suspension. If the account is found to be in compliance with the Terms, it may be reactivated at Tralent’s discretion, and the user will be notified accordingly.

6 Use of the Platform and User Responsibilities

By using Tralent, the User acknowledges and agrees to the following:

6.1 Gaming Risks

The tournaments are skill-based and do not involve any form of gambling.
The User is solely responsible for any winnings or losses in the tournaments, and Tralent does not guarantee any outcomes or profits.
The only risk the User assumes is the entry fee required to participate in the tournament. This fee is the only potential loss incurred by the User, and Tralent does not expose users to any further financial risk.
The User assumes all risks associated with participating in the tournaments, including the potential for losses. Tralent makes no guarantees regarding profits or outcomes.

6.2 Compliance with Local Laws (E-sports):

The User must comply with all applicable laws, including those related to e-sports, in their jurisdiction.
The User is responsible for ensuring that their participation in the tournaments and use of the platform adheres to local laws and regulations.
Tralent is not liable for any violations of local laws by the User.

7 Simulated Trading and Non-Financial Nature of the Platform

Tralent is an e-sports platform that organizes simulated trading tournaments where operations on financial markets DO NOT involve real transactions or exchanges of money on the markets.

The platform DOES NOT offer real trading services and DOES NOT fall under financial regulations.

The User acknowledges that by participating in Tralent's tournaments, all trading operations are simulated and conducted in a competitive context based on skills without involving the purchase or sale of real financial instruments.

8 Market Data and Responsibility of External Providers

Tralent relies on external data providers for the prices and simulated market information used in the tournaments. The data provided on the platform comes from third-party sources and is identical for all participants.

Tralent is not responsible for any discrepancies, variations, or delays in market data. The accuracy and timeliness of the data depend solely on external providers. Any fluctuations or anomalies in the data are outside the control of the platform.

9 Governing Law

This Agreement is governed by the laws of the United Arab Emirates. Any disputes will be resolved in accordance with the applicable law in the jurisdiction where the Company is located.

10 Dispute Resolution

Any disputes arising from these Terms will be resolved through arbitration according to the rules of the relevant arbitration body. The decision of the arbitrator will be binding on both parties.

11 Limitation of Liability

Tralent shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform, including the inability to access or use the services. The maximum liability of the Company shall not exceed the entry fee paid by the user.

12 Intellectual Property

Tralent is the exclusive owner of all intellectual property rights related to the platform, its content, trademarks, logos, designs, and any other digital resources or materials used in connection with the tournaments and services offered. Users are authorized to use the platform and its content solely for personal and non-commercial purposes, unless expressly permitted by these terms or specific agreements. Affiliates, who are subject to separate contracts, may use the platform for commercial purposes, but only for authorized activities and in accordance with the specific conditions set forth by Tralent. Any other use, reproduction, distribution, modification, or commercial exploitation of Tralent’s intellectual property, without prior written authorization, constitutes a violation of rights and may result in legal actions, including but not limited to, damages and legal sanctions.

13 Modifications to the Terms

Tralent reserves the right to modify or update these Terms at any time. Updates will take effect upon posting on the website. Continued use of the platform constitutes acceptance of the changes.

14 Contact Information

For questions or assistance, the User can contact the Company via email at: info@tralent.com.

The information contained on this website is intended for a general audience, excluding residents of countries or jurisdictions listed by the FATF, as well as the following countries: Iran,North Korea, Cuba, Sudan, Syria, and Venezuela. We regret to inform you that we cannot accept residents from these jurisdictions.